Returns

RETURNS:

Rugs in original condition (smoke free, stain free and pet free) are eligible for return if confirmed with Wovyn. Returns must be initiated within 48 hours of delivery, no exceptions and will be subject to a restocking fee. 

Rugs must be shipped within 4 days of customer receipt, and tracking information must be provided. Customer is responsible for cost of return shipping via UPS or FEDEX. We are not responsible for lost items. We will confirm when the rug is received and refund will be processed within ten business days in order to allow time for inspection.

If the rug does not come back in original condition (smoke free, stain free and pet free), Wovyn has the right to decline the return and send the rug back, or, at our discretion, deduct a cleaning / repair fee.

We aim to photograph our rugs without a filter in natural light so to accurately represent each rug. Feel free to DM or email us should you want additional photos or video to better assess the rug before purchase.